Dalam dunia perhotelan, kesantunan dan ketepatan berbahasa, dalam hal ini bahasa Inggris, merupakan bagian dari pelayanan yang tak dapat dihindarkan dalam berkomunikasi dengan tamu. Tentu saja tamu hotel tidak akan mengeluh tentang kelemahan berbahasa dari para karyawan dalam berkomunikasi dengan mereka, tetapi mereka akan merasa sangat dihargai dan terkesan jika para karyawan bisa berkomunikasi dalam bahasa yang sangat santun dan tepat. Hotel itu, dan karyawannya, akan mendapat nilai positif dari para tamu. Masalahnya, tidak semua karyawan hotel menguasai bahasa Inggris yang santun. Untuk menguasainya, ada beberapa upayayang bisa dilakukan. salah satunya belajar
Biasanya sebelum karyawan mengikuti kursus Bahasa Inggris dalam dunia perhotelan karyawan harus melalui test terlebih dahulu untuk mengetahui tingkat kemampuan akan Bahasa Inggris karyawan, baru setelah itu karyawan dapat mengikuti kursus Bahasa Inggris yang sesuai dengan tingkat kemampuan karyawan, ada sedikit contoh conversation pada saat seoarang petugas resepsionis sebuah hotel menerima telpon dari tamu seperti tertulis di bawah ini
Receptionist: Thanks for calling Kring-Kring Inn. Bela speaking how may I help you.
Caller : Hello. I'm interested in booking a room for the September long weekend.
Receptionist: I'm afraid we're totally booked for that weekend. There's a convention in town and we're the closest Hotel resort to the convention centre.
Caller : Oh, I didn't realize. Well what about the weekend after that?
Receptionist: So... Friday the seventeenth?
Caller : Yes. Friday and Saturday.
Receptionist: It looks like we have a few room available left. We recommend that you make a reservation, though. It's still considered peak season then.
Caller : Okay. Do you have any rooms with two double beds? We're a family of four.
Receptionist: Yes, all of our rooms have two double beds. The rate for that weekend is $129 dollars a night.
Caller: That's reasonable. And do you have cots? One of my daughters might be bringing a friend.
Receptionist: We do, but we also charge an extra ten dollars per person for any family with over four people. The cot is free.
Caller : Okay, but I'm not positive if she is coming. Can we pay when we arrive?
Receptionist: Yes, but we do require a fifty dollar credit card deposit to hold the room. You can cancel up to five days in advance and we will refund your deposit.
Caller: Great, I'll call you right back. I have to find my husband's credit card.
Receptionist: Okay. Oh, and just to let you know...our outdoor pool will be closed, but our indoor pool is open
Biasanya sebelum karyawan mengikuti kursus Bahasa Inggris dalam dunia perhotelan karyawan harus melalui test terlebih dahulu untuk mengetahui tingkat kemampuan akan Bahasa Inggris karyawan, baru setelah itu karyawan dapat mengikuti kursus Bahasa Inggris yang sesuai dengan tingkat kemampuan karyawan, ada sedikit contoh conversation pada saat seoarang petugas resepsionis sebuah hotel menerima telpon dari tamu seperti tertulis di bawah ini
Receptionist: Thanks for calling Kring-Kring Inn. Bela speaking how may I help you.
Caller : Hello. I'm interested in booking a room for the September long weekend.
Receptionist: I'm afraid we're totally booked for that weekend. There's a convention in town and we're the closest Hotel resort to the convention centre.
Caller : Oh, I didn't realize. Well what about the weekend after that?
Receptionist: So... Friday the seventeenth?
Caller : Yes. Friday and Saturday.
Receptionist: It looks like we have a few room available left. We recommend that you make a reservation, though. It's still considered peak season then.
Caller : Okay. Do you have any rooms with two double beds? We're a family of four.
Receptionist: Yes, all of our rooms have two double beds. The rate for that weekend is $129 dollars a night.
Caller: That's reasonable. And do you have cots? One of my daughters might be bringing a friend.
Receptionist: We do, but we also charge an extra ten dollars per person for any family with over four people. The cot is free.
Caller : Okay, but I'm not positive if she is coming. Can we pay when we arrive?
Receptionist: Yes, but we do require a fifty dollar credit card deposit to hold the room. You can cancel up to five days in advance and we will refund your deposit.
Caller: Great, I'll call you right back. I have to find my husband's credit card.
Receptionist: Okay. Oh, and just to let you know...our outdoor pool will be closed, but our indoor pool is open